Have you ever thought how nice it would be if you didn’t have to sign in to your Library’s Dashboard to download our Logos?  Well, now you can download Logo’s for Theory Test Pro and GoCitizen from right here. Simply click on the links below.

However, just because we made downloading logos easier for you, doesn’t mean we don’t want you to visit your Library’s Dashboard.  The Library Dashboard has great features to offer, such as;

• Usage Reports
• Account Details
• Branding
• Publicity

So when you get a chance – check it out. Until then happy downloading.

We are constantly improving our systems at Well Informed. This means that sometimes we will need to schedule time where our services will be unavailable. Have no fear though, any planned downtime will be scheduled between 5am and 9am GMT to minimise any impact on customers.

We aim to provide a service that has a 99.9% uptime. This means that our services are only allowed to be down for 43 mins 50 secs per month.

We have a standing maintenance window on Tuesday mornings between 5am and 7am UK local time.

We will always give two days notice ahead of any major scheduled downtime outside this service window. You’ll see these notices at the top of the Dashboard after you sign in to any service.

The availability of our services are continuously monitored by an independent third party. You may review our system’s availability by revisiting this page.

And if something bad does happen, we have dedicated support specialists based in London (UK) and St Louis (USA), who can provide any help or information that you need. Email-based support is available between 9am and 6pm GMT Monday to Friday. We expect to respond to all emails within 24 hours of receipt or by the next working day if received outside working hours.

You may also find it useful to follow us on Twitter.

Adult Learners’ Week is only one month away. This is the perfect opportunity to showcase your e-learning resources. Here is our checklist for promoting our services during this all important week. read more…

Something that we hear a lot about from librarians is the problems that they have with usage statistics.

1. Different suppliers provide usage statistics in different formats and use different terminology. This makes analysis difficult and sometimes even misleading.
2. Data can be difficult (sometimes impossible) to obtain from suppliers.
3. Usage data can be very dry and doesn’t reflect qualitative feedback from users. For example, one session on a particular resource may be immensely more valuable than ten sessions on another resource.
4. It’s not possible to understand how an e-resource was used. For example, it would be useful to understand what was the user trying to find by examining their search results.
5. Reporting standards like COUNTER are evolving and will take time to implement.

The good news is that Google Analytics can be used as a solution to most, if not all, of these problems. It’s easy to set up, doesn’t require any specialist IT help and (best of all) it’s free. read more…

In this post we will show you how to set up a Google Analytics account. read more…

We’re very pleased to announce a significant new feature that we’ve released today. It’s called Adaptive Learning and it delivers a huge step forward in personalising the study programme for each student.
read more…

We’re all ready the Modernisation Review of Public Libraries report that has been released by the government. There’s quite a bit to digest so if you’re looking for a summary, here’s a tag cloud of the report (excluding the word Library though – as it, unsurprisingly comes up quite a lot). Click on the image to see the full-size version.

We’ve just created some stunning new posters to help libraries promote Theory Test Pro and GoCitizen.co.uk. You can download the high resolution PDF by clicking on the image below.

Many libraries use Twitter to reach their members. We’re looking at redesigning some of our features and wondered if integrating Twitter. What are your thoughts on this? Would this work in your library?

I’ve included a mock up of how this might look in Theory Test Pro.

This month marks our first anniversary. Time flies when you’re having fun.

A few notable achievements that we’re particularly proud of:

• We’re now supplying services to one in five local authorities in Great Britain.
• Students using Theory Test Pro have taken a whooping 115,000 tests to date.
• We’ve added a range of new features to our platform. Including machine translation support for over 40 languages and additional vehicle certifications.

So what next for us? We would like to keep growing the service and expect to add new features every couple of months. The best ideas always come from the input and feedback that we’ve received from our customers. In the meantime, we’re going to be having our cake and eating it.